Frequently Asked Questions
What does General Admission mean?
General Admission means that you are guaranteed a seat at the event. Seating is first come, first served as soon as doors open.
Does my child need a ticket?
Tickets are required for everyone 3 years and over who occupy a seat. All children under 3 years old must sit in a lap and may not occupy a seat. While we know those little ones want to see what's going on, we cannot allow children to sit on shoulders or be held up to block the views of others.
I ordered my tickets in advance and asked them to be mailed. When will they arrive?
Depending on the ticket service used for your venue (Eventbrite, Ticketmaster, Ticketfly, etc.), your tickets will be mailed at various times. However, in most cases, you should have them the week before the date of your concert.
I was told my tickets will be at Will Call at the box office. How do I pick them up?
Will Call is available when the Box Office opens at the venue. At most church venues, Box Office opens when the doors open. You must present a valid photo I.D. in order to pick up tickets. All Will Call tickets must be in the name of the ticket purchaser or recipient. This is for our guests’ protection. Without proper identification, you may not claim your tickets.
Do you have seating for people with disabilities?
Yes. The amount of accessible seating varies at each venue. Please call the ticket service phone number and order accessible seating tickets so we may arrange for any necessary assistance.
What time can I arrive for the event?
Each event page lists the time that the doors will open. Generally, it is one hour before show time.
What if I can't make it to the event?
Tickets are non-refundable and cannot be exchanged for another event.
May I bring a camera? May I record part of the performance?
Most Artists prohibit the use of flash photography and professional cameras. Audio and/or video recording is not permitted at anytime.
Why are there added fees on tickets?
There are various fees that you may see when you order tickets. Ticketing service provider fees, (Eventbrite, Ticketmaster, Ticketfly, etc.) allow them to provide you with the most modern and convenient ticketing options possible. The convenience fees cover overhead such as credit card expenses, internet service expenses, ticketing system expenses, staffing, postage, etc. Some venues have facility / restoration / municipal fees that are set by local authorities.
How do I volunteer for the event?
Please visit our volunteer page HERE.